Here at Pro Digital Mate – Digital Marketing & Digital Service Providing Company in Sri Lanka, we take your privacy seriously. We will never sell or disseminate any personal information about you or your business. Our privacy policy is outlined in full below…
What personal information do we collect?
We do not collect any personal identifiable information from you unless you email us or submit a user review, in which case you are required to provide us with your email address (so that we can reply to you if need be) and your name, city and country.
In common with many other websites, Pro Digital Mate does collect non-personally identifiable information for use in generating statistical data in order to help us market our recommended products more effectively to right targeting.
Use of Information
Any personally identifiable information you send us (e.g. by mailing us or submitting a user review) will only be used by us. We will never sell, rent or otherwise disseminate your personal details to any other website, business or individuals. Furthermore, we will never publish your email address on our website or any other site. Please note however that if you submit a user review, we may publish your name or nickname next to your review. If you don’t want your name published then please use a nickname or false name instead. If you submitted your real name and would like it removed from your user review, then please simply email us and we’ll remove it with no questions asked. Please use the Contact Us form to get in touch with us!
Use of Cookies
Our website uses cookies. Cookies do not identify you personally, but they may link back to a database record about you. With most Internet browsers you can erase or block cookies or receive a warning before a cookie is stored. Also Refer to your Internet browser instructions for guidance on this.
The use of cookies (and the use of affiliate links) is completely harmless to you and your computer and is common practice on most websites. Third Party Sites.
Prodigitalmate.com links to many other sites as part of our effort to provide a service to our users. We cannot be held responsible for the privacy policies of the other sites that we link to, and so we encourage our visitors to read these privacy policies before purchasing from or using the services offered by these third party websites.
Policy Changes
Prodigitalmates.com reserves the right to make changes to our privacy policy without notice. Users are encouraged to review this page regularly to stay up to date informed of any policy changes.
Acceptance of Terms
By continuing to read and use this website, you signify your acceptance of our Privacy Policy and of our Terms and Conditions. If you do not accept this Privacy Policy or do not accept our Terms and Conditions then please exit from this website.
Our Return & Refund Policy
1. Eligibility for Returns and Refunds
- Digital marketing services, due to their nature, are generally non-returnable. However, we strive to ensure satisfaction and will work with clients if there are any issues regarding service delivery.
- Refunds are available if the service has not yet commenced, or if there is an explicit failure to deliver the agreed service due to issues on our end.
2. Refund Policy
- Before Service Commencement: You may request a full refund if you cancel your service agreement before any work has begun.
- During Service Delivery: Partial refunds may be considered if specific deliverables cannot be met. Refunds will be calculated based on work already completed, outlined on a case-by-case basis.
- Completion of Service: Once the service has been fully delivered, refunds are not generally provided. However, we encourage clients to reach out with any concerns, and we will work to resolve them within reason.
3. Adjustment Policy for Ongoing Services
- For ongoing services like SEO, social media, or pay-per-click (PPC) management, adjustments can be made if the agreed-upon deliverables are not met within the specified timeframe.
- Adjustments may include additional services or modifications to the existing scope to meet the initial objectives.
4. Customer Support and Complaint Resolution
- Clients can contact our customer support team for any inquiries regarding service satisfaction or if they believe there has been a misalignment with the agreed deliverables.
- We are committed to resolving issues amicably and offer a thorough review of your service plan if needed.
5. Exceptions
- Refunds and adjustments do not apply if the client has altered the agreed scope mid-service or requested changes outside the original service agreement.
- Circumstances such as changes in external factors (e.g., third-party algorithms or industry trends) that may affect outcomes are not grounds for refunds but may prompt adjustments based on mutual agreement.
How to Contact Us
We are ready to connect with our customers 24/7 through online chat platforms and you can always contect us through the below email.
ask@prodigitalmate.com